{"id":5330,"date":"2021-05-26T18:03:40","date_gmt":"2021-05-26T18:03:40","guid":{"rendered":"https:\/\/www.lodgix.com\/blog\/?p=5330"},"modified":"2021-05-26T18:09:47","modified_gmt":"2021-05-26T18:09:47","slug":"new-guest-vip-blocklist","status":"publish","type":"post","link":"https:\/\/www.lodgix.com\/blog\/new-guest-vip-blocklist\/","title":{"rendered":"NEW! Guest VIP \/ Blocklist"},"content":{"rendered":"\t\t
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On occasion, a guest will behave so poorly or leave the property in such bad condition that it would be nice if that guest could somehow have a “flag” attached to their record, something that would immediately let the property manager know that this guest has a history.<\/p>

In days gone by, that was called “blacklisting”.\u00a0 In today’s world, even though the etymology of the word has nothing to do with a person’s skin color, many software companies are are still deciding to stay away from it.\u00a0 As such, we call this feature a “blocklist”, as we want to essentially block the guest from re-booking.<\/p>

Likewise there may come an occasion where you have such an outstanding experience with a guest that you want to note them as being a “VIP”, that is also now possible.<\/p>

Within the guest record, there is a new field for “Guest Status” with options for”<\/p>

  • Blocklist<\/li>
  • VIP<\/li><\/ul>
    \"\"<\/div>
    \u00a0<\/div>
    Once the status is assigned, an icon will appear next to that guest in the dashboard, within the guest record and also when using the search box.<\/div>

    \"\"<\/p>

    \"\"<\/p>

    \"\"<\/p>

    There is also a corresponding icon for VIP:<\/p>

    \"\"<\/p>

    Blocklisting a guest still allows the booking, as there is no way to prevent the booking, however at least you will be alerted within the application that the guest has a particular status, allowing for action after the fact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    On occasion, a guest will behave so poorly or leave the property in such bad condition that it would be nice if that guest could somehow have a “flag” attached to their record, something that would immediately let the property manager know that this guest has a history. In days gone by, that was called […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5330","post","type-post","status-publish","format-standard","hentry","category-vacation-rental-software-new-features"],"_links":{"self":[{"href":"https:\/\/www.lodgix.com\/blog\/wp-json\/wp\/v2\/posts\/5330","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lodgix.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lodgix.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lodgix.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lodgix.com\/blog\/wp-json\/wp\/v2\/comments?post=5330"}],"version-history":[{"count":4,"href":"https:\/\/www.lodgix.com\/blog\/wp-json\/wp\/v2\/posts\/5330\/revisions"}],"predecessor-version":[{"id":5334,"href":"https:\/\/www.lodgix.com\/blog\/wp-json\/wp\/v2\/posts\/5330\/revisions\/5334"}],"wp:attachment":[{"href":"https:\/\/www.lodgix.com\/blog\/wp-json\/wp\/v2\/media?parent=5330"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lodgix.com\/blog\/wp-json\/wp\/v2\/categories?post=5330"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lodgix.com\/blog\/wp-json\/wp\/v2\/tags?post=5330"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}