On occasion, a guest will behave so poorly or leave the property in such bad condition that it would be nice if that guest could somehow have a “flag” attached to their record, something that would immediately let the property manager know that this guest has a history.
In days gone by, that was called “blacklisting”. In today’s world, even though the etymology of the word has nothing to do with a person’s skin color, many software companies are are still deciding to stay away from it. As such, we call this feature a “blocklist”, as we want to essentially block the guest from re-booking.
Likewise there may come an occasion where you have such an outstanding experience with a guest that you want to note them as being a “VIP”, that is also now possible.
Within the guest record, there is a new field for “Guest Status” with options for”
- Blocklist
- VIP
There is also a corresponding icon for VIP:
Blocklisting a guest still allows the booking, as there is no way to prevent the booking, however at least you will be alerted within the application that the guest has a particular status, allowing for action after the fact.
